What am I really asking??

I recently had a client whose contract period ended.  As good business practice, I called them to obtain feedback from them to share their thoughts with me on their experience. After leaving a couple of messages and sending an email I had no response. I found it strange since we had built a good rapport.

I started examining my email—I soon realized my request, “please share your thoughts” was too vague. What I was really seeking was much more specific such as:

What would you like to see improve in the services of SVC?

Are there any concerns you have about the services provided?

What aspects of the service did you feel were beneficial to you?

Would you recommend SVC?

Are you open to renewing your contract?

Asking the right question is critical to feedback and as important as the responses themselves. Yes perhaps the responses might sting but this information will provide an opportunity to learn about your customer and yourself, to identify ways to serve your customer better, and to push towards a higher quality of work, ultimately seeking the bar of excellence.

I AM SEED!

Kudos to Seeds of Hope for creating a great event on Sunday evening July 27th at the Belle Marie Winery in Escondido. This was an inspiring event where 130 people saw the premier  their newest video sharing the work their team is doing in Costa Rica by creating Club Houses for boys and girls. It was a great opportunity to meet  Penny and Chris, founders of Seeds of Hope. The organization truly “walks the walk” as they work with these children to provide them refuge from the dangerous of human trafficking by providing food, an opportunity to learn English and Tourism and to make jewelry.

Check out their website and donate today! http://www.seedsofhopehome.com

 

 

Great job Boys to Men!

Hi there,

I always say give credit where credit is due and so I want to share with you some great nonprofit organizations and small businesses doing great work or using innovative approaches.

I’m so excited to highlight Boys to Men in La Mesa CA, who are inspiring boys 11-17 at risk of failing in their education. Boys to Men helps boys find a new hope and new possibilities for their future. The biggest problem boys are facing today is an absence of a father or positive male role model. Fact: 33% of boys are growing up without a father. That fact is having a detrimental and devastating impact on our boys’ futures. Because of this, many boys end up lost and lack the guidance they need from a male role model. This results in boys making bad decisions including gang activity, drugs, dropping out of school and discipline problems in school.

But there is hope. Boys to Men provides boys a safe place to express their feelings, share what is going on in their lives and meet with a mentor on a weekly basis at their school. This program is life changing! Over 6500 boys have been served by Boys to Men since March 2013!

Great job Boys To Men–keep up the great work! Click here to visit the Boys To Men website!

Great job Boys To Men–keep up the great work! Click here to visit the Boys To Men website!